Frequently Asked Questions

Q1: When will my order ship?

All the order received by Monday to Friday will be processed within 24 hours. Orders received on weekend will be shipped out on next Monday.

Q2: Can I receive an email update after the order is shipped out?

Yes, you will receive an updated email from VIKITA later. If you don't receive it within 5 days after you place your order, please contact us without any hassles

Q3: Can I inspect the clothing quality before confirm receiving them?

For sure! If the product is defective or broken, please contact us to initiate a refund. Our after-sales team will do our best to help you resolve the issue.

Q4: Which countries do you ship to?

We offer worldwide shipping service.

Q7: How do you charge the shipping fee?


order under $30
Standard Shipping
order Over $30
Free shipping
Other Countries
order Under $80
Standard Shipping
Other Countries
order Over $80
free Shipping

Q5: When can I receive the my order package?

If you are located in the US or UK, you will receive the package within 12 days after you place your order. Package shipped to other countries may arrive to your destinations within 20 days.

Q4: Why hasn’t my shipment arrived?

Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page